SMS Terms

What the program is

When you give us your mobile number and tick the consent box on a form, or give it to us on a call and agree, we may text you about your job: confirming the address, telling you the technician is on the way, sending a quote, and following up afterwards.

How to join

Tick the consent box on any form on this site, or tell us on a call that it is fine to text you. Consent to receive text messages is not a condition of buying anything from us.

If you call R&T's Lock and Key and we miss your call, we may send one text message to follow up on that call. Reply STOP to that text and we will not text you again.

How often we text

Message frequency varies with the job. Most customers get between one and five messages about a single call out. We do not send bulk marketing to this number.

Cost

Message and data rates may apply. We do not charge for the messages; your mobile carrier may.

How to stop

Reply STOP to any message and we stop texting that number. You get one last message confirming it. To start again, reply START or tell us on your next call.

How to get help

Reply HELP to any message, call (334) 655-1300, or email robert@randts.com.

Delivery

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your handset. Supported carriers include AT&T, Verizon, T-Mobile, US Cellular, Boost, Cricket, MetroPCS and most smaller carriers.

Privacy

We do not sell or share mobile information or opt-in consent with third parties or affiliates for marketing. See our Privacy Policy.

Contact

R&T's Lock and Key, 1985 Lee Rd 137, Unit A, Auburn, AL 36832. Call (334) 655-1300 or email robert@randts.com.